Job Title

Casino Services Representative (German Speaking)

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Job Description

Company Introduction

Our client is an international remote gaming company with five online casino brands.

Job Responsibilities and Duties

  • Deal with inbound inquiries from existing players and customers, prospective new gamers, affiliate partners, and potential business partners;
  • Answer questions about casino games, products and services;
  • Resolve issues with banking methods concerning deposits and withdrawals;
  • Dealing with inquiries about claiming casino bonuses and promotions.
  • Responding to online questions and reviews posted about the company on external channels;

Experience

  • Customer Service experience, particularly in a gaming environment will be considered and asset, but is not essential as all applicants will receive comprehensive training and periodic one to one reviews.

Personal Skills

  • Native or fully professionally proficient in German written and spoken;
  • Ability to read, communicate, understand and write English;
  • Ability to work with interruptions;
  • Knowledge of Data entry/computer skills;
  • Must have great communication and guest service skills.

Working Hours

  • Work will be on a rotating shift pattern split between a day shift 9am-5pm and late a late shift 5pm-1am with at least two weekends free in the month.

Company Benefits

  • Monthly bonus of up to €300 per month;
  • Health insurance;
  • Mobile contract;
  • Gym allowance of up to €40 per month.
Tags: Communication, Customer Service, Online, Online Gaming, Promotion

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