Job Title

Customer Support (German Speaking)

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Job Description

Company Introduction

Our client is a a leading player in the gaming industry.

Job Responsibilities and Duties

  • Handling chats in a timely and customer centric fashion;
  • Replying to emails in a professional manner;
  • Telephone operator and general back office;
  • Showing empathy and appreciation to our customers;
  • Dealing with complaints and dissatisfied customers;
  • Working independently and proactively to improve customer satisfaction;
  • Any other ancillary duties as may be instructed by the employer from time to time.

Experience

  • Have at least an A-level standard of education;
  • Candidates with previous experience in a similar role will be given preference.

Personal Skills

  • Fluent in German, both written and spoken alongside good English skills;
  • Soft skills to be able to deal with challenges professionally;
  • High level of initiative and work well in a team environment;
  • A positive attitude.

Career Opportunities 

  • Bonus at the end of year;
  • Quarterly bonuses for the best agents;
  • Gym membership;
  • Free health insurance after probation;
  • Free breakfast once a week and free random lunches.
Tags: Customer Service, German, Good Phone Manner, Self-motivation, Written and Oral English Communication

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