Job Title

Customer Support (German Speaking)

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Job Description

Company Introduction

Our client is a a leading player in the gaming industry.

Job Responsibilities and Duties

  • Handling chats in a timely and customer centric fashion;
  • Replying to emails in a professional manner;
  • Telephone operator and general back office;
  • Contributing to brand identity and brand language;
  • Aligning with our licensees and providing reports and feedback;
  • Showing empathy and appreciation to our customers;
  • Creating strategies to increase customer satisfaction and retention;
  • Working independently and proactively as connecting link between customers and licensee;
  • Dealing with complaints and dissatisfied customers;
  • Any other ancillary duties as may be instructed by the employer from time to time.

Experience

  • Have at least an A-level standard of education;
  • Candidates with at least 2 years' experience in the gaming industry will be given preference.

Personal Skills

  • German native speaker, and fluent in English both written and spoken ;
  • Soft skills to be able to deal with challenges professionally;
  • High level of initiative and able to work well in a team environment;
  • Strategic thinking;
  • Strong sense of responsibility;
  • A positive attitude.

Career Opportunities

  • Bonus at the end of year;
  • Quarterly bonuses for the best agents;
  • Gym membership;
  • Free health insurance after probation;
  • Free breakfast once a week and free random lunches.
Tags: Appointment Setting, Communication, Customer Service, German, Self-motivation

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