Job Title

Customer Support Officer (Danish Speaking)

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Job Description

Company Introduction

Our client is an international mobile banking service provider.

Job Responsibilities and Duties

  • Registration of new customers;
  • Responsible for all customer processes;
  • Answer customer questions and solve their issues;
  • Provide superior professional customer service whilst dealing with all enquiries regarding the company’s products and services;
  • Ensure that accounts are opened as per the company’s product and service guidelines;
  • Build rapport with the customers whilst addressing any issues relating to any of the company’s products;
  • Identify selling opportunities after analysing the customer’s needs;
  • Assistance with gathering of data / information for the company via phone, e-mails, chat, video call or any other agreed communication channel.

Experience

  • Previous working experience in a customer service environment is a plus.

Personal Skills

  • Excellent computer skills;
  • Team player and customer oriented;
  • Patient, attentive, able to use positive language and good convincing skills;
  • Willingness to learn and expand horizons;
  • Fluent in both English and Danish oral and written. Additional languages will be a benefit.
Tags: Archiving, Attention to Detail, Client Relations, Computer Programming, Customer Service, Danish, Microsoft Office, Teamwork, Written and Oral English Communication

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