Job Title

Customer Support Officer (German Speaker)

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Job Description

Company Introduction

Our client is an international mobile banking service provider.

Job Responsibilities and Duties

  • Provide superior professional customer service whilst dealing with all enquiries regarding the company’s products and services;
  • Ensure that company’s accounts are opened per the company’s product and service guidelines;
  • Building a rapport with the customers whilst addressing any issues relating to any of the company’s products;
  • Identify selling opportunities after analysing the customer’s needs;
  • Assistance with gathering of data/information for the company (via phone, e-mails, chat, video call or any other agreed communication channel).

Experience

  • More than 1 year of working experience in a similar environment is considered an asset.

Personal Skills

  • Fluent in German oral and written with a good standard of spoken & written English. Additional languages will be a benefit;           
  • Good phone manner, confident and well spoken;
  • Computer literate;
  • Team player and customer oriented;
  • Willingness to learn and expand horizons.
Tags: Company Accounts, Customer Service, Rapport

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