Job Title

Dispatch Officer

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Job Description

Company Introduction

Our client is a leading provider of in-flight catering services.

Job Responsibilities and Duties

  • Schedule and dispatch workers, equipment, or service vehicles;
  • Receipt, processing and distribution of all catering orders for air carriers and monitoring of all flights until their departure time;
  • Directly supervise and coordinate the activities of clerical and administrative support workers;
  • Responsible to liaise with the Deputy General Manager on the day to day operations;
  • Prepare documentation related to catering orders/supplies;
  • Responsible to organize and schedule transportation of catering according to customer’s ramp movements and/or other requirements including deployment of personnel to man transportation units;
  • Co-ordinates with other departments to ensure timely smooth running of production;
  • Ensure that catering for all customers is ready on time for departure as and when requested;
  • Ensure the proper use of aircraft check sheets for the preparation of meals;
  • Make the necessary entries on all dispatch documents in a neat, organized and legible manner;
  • Provide the necessary documentation for invoicing;
  • Exercise due diligence in the handling of cash payments and managing such payments in a secure manner to avoid losses, pilferages and thefts;
  • Ensure that all requested top-ups are prepared /delivered to the aircraft on time and without any delay;
  • Ensure that hygiene standards are strictly maintained and observed by personnel deployed within the dispatch section;
  • Maintain a good business relationship with all customers;
  • Be entirely responsible for the whole operation in the absence of senior management;
  • Maintain a high level of personal hygiene, be well groomed and wear clean uniform;
  • Aid and assist in the daily duties and requirements of the department;
  • Confer with staff to resolve performance and personnel problems, and to discuss company policies;
  • Maintain required records of working hours of all personnel through the distribution sheets;
  • Instruct staff in work policies and procedures;
  • Recommend changes that could improve service and increase operational efficiency;
  • Maintain a high level of product quality and performance in his/her work.


  • Experience in exercising good control, coordination and communication with other employees;
  • Experience in managing of Personnel Resources;
  • Candidate with experience in a similar role, preferably within a similar industry will be given preference, however training will be provided.

Personal Skills 

  • Have excellent administration and management skills;
  • Have knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling;
  • Have leadership technique, production methods, and coordination of people and resources;
  • Have excellent English, both written and spoken.
Tags:  Psychology of Work , Billing, Calling Clients, Client Networking, Client Relations, Communication, English, Invoicing, Oral Communication, Organisational, Time & Billing, Written and Oral English Communication

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