Job Title

IT Support Administrator

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Job Description

Company Introduction

Our client is a leading company in the hospitality, development and construction sectors.

Job Responsibilities and Duties

  • Acts as a first line of support to end users (company’s employees);
  • Identify potential changes and system improvements;
  • Ensure that work is carried out within agreed service levels and in accordance with department’s procedures and guidelines;
  • Document technical issues and solutions for future requirements;
  • Installing, diagnosing, repairing, maintaining and upgrading hardware / equipment;
  • Supporting and maintaining the company’s desktops, printers, copiers, telephones and security systems.


  • Knowledge of WAN/LAN configuration, security and monitoring tools will be given preference;
  • Strong knowledge of Microsoft IT operating systems and Office applications;
  • Knowledge of common telecommunication solutions, VOIP systems and CCTV;
  • Previous experience of at least 1 year in a similar role will be considered an asset.

Personal Skills

  • Excellent customer service in face-to-face, telephone or electronic interaction; 
  • Excellent communication skills;
  • Willingness to learn and work on other IT related jobs;
  • Organizational and time management skills;
  • Be able to work well in a team, as well as individually, with limited supervision;
  • Be proactive, take initiative, work well under pressure and demonstrate attention to detail.
Tags: Communication, Customer Service, Installation, IT Security, Maintenance tasks

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