Job Title

Operations Platform Administrator (Zendesk)

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Job Description

Company Introduction

Our client is a a leading player in the gaming industry.

Job Responsibilities and Duties

  • Administer the use of Zendesk to optimize effectiveness of Operations teams;
  • Identify operational weaknesses and help improve or innovate new processes;
  • Manage a queue of enhancements to the Zendesk infrastructure, occasionally reprioritizing against evolving business priorities;
  • Troubleshoot and resolve any software performance issues;
  • Maintain expert-level understanding of all Zendesk enhancements and releases;
  • Collaborate with other teams to ensure efficiency and cross functional alignment as we build and scale;
  • Support a culture of continuous improvement to consistently raise the bar of execution;
  • Liaise with Zendesk helpdesk to resolve technical issues.

Experience

  • Candidates must have 2 or more years experience of system or application administration;
  • Candidates must also have more than 1 years’ experience of Zendesk administration.

Personal Skills

  • Working knowledge of Developer tools including Zendesk SDK and APIs;
  • Proven ability to understand business processes and translate business requirements into application functionality;
  • Excellent written and verbal communication;
  • Proven ability to solve practical business problems;
  • Proven project management, multitasking & prioritization skills;
  • Ability to balance attention to detail with expeditious execution in a fast-paced environment;
  • Highest standards of accuracy and precision;
  • Organisation to the extreme.
Tags: Accuracy, Communication, Operations, Organisation, Prioritizing

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