Job Title

Sea Freight Coordinator

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Job Description

Company Introduction

Our client is a leading player in freight forwarding

Job Responsibilities and Duties

  • Act as a first customer contact for all air freight, ocean freight and domestic after hour operational and day-to-day inquiries;
  • Input data, file and process documentation;
  • Keeps clients informed of transport arrangements and status; maintains knowledge of market trends and changes in service options;
  • Provides quality customer service to all vendors, shippers and agents to facilitate the required objectives and provide customers with daily updates;
  • Ensures invoicing of rendered services is completed accurately consistent with company policy;
  • Process reports and establish competency with the internet, and basic software programs.

Experience

  • Have an A-level standard of education, be of good conduct and a team player;
  • With with 2 years’ experience in a similar role will be given preference.

Personal Skills 

  • Be of good conduct and a team player;
  • Knowledge of Microsoft Office and characteristics supporting a diverse workforce would be advantageous;
  • Responsible for ensuring air freight operations are compliant to internal company policies and external government regulations;
  • Ability to define problems, collect data, establish facts, and draw valid conclusions;
  • Process reports and establish competency with the internet, and basic software programs;
  • Ability to calculate figures and amounts such as freight rates, discounts, interest, commissions, proportions, and percentages;
  • Ability to manage workload and prioritize tasks based on department objectives, knowing when to escalate.

 

Tags: English, Invoicing, Report Writing, Reporting, Written and Oral English Communication

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