Job Title

Software Support hero (based in MACEDONIA)

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Job Description

Company Introduction

Our client is a leading provider of back up software.

Job Responsibilities and Duties

  • Diagnose and resolve our corporate clients' technical issues over the telephone, email and online chat in the areas of system configurations, product functionality and bugs/enhancements;
  • Build personal customer relationships and focus on offering an awesome customer experience;
  • Escalate issues to our development team and co-ordinate such issues until they are solved;
  • Convey customer feedback to product development staff;
  • Keep customers informed on how and when issues are resolved;
  • Work in a team, on a roster for 24/7 worldwide coverage;
  • Complete other duties as assigned.

Experience

  • Experience in troubleshooting Windows Server issues using inbuilt Windows applications such as the Event Log Viewer, netstat etc.

Personal Skills

  • Excellent logical, analytical and problem-solving skills;
  • A very high level of English (written and spoken);
  • Good customer etiquette and the ability to manage high profile customers well under pressure;
  • Have a good understanding of basic networking protocols;
  • Be a quick learner and self-starter;
  • Have a good sense of humour.

Career Opportunities

  • Good career prospects await the right candidate;
  • Bonus skills.
Tags: BSC, C, CCNA, CDMA, Java

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