Job Title

Stores Manager

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Job Description

Company Introduction

Our client is a well-established organisation in the industrial goods and services industry

Job Responsibilities and Duties

  • Complete store operational requirements by scheduling and assigning employees and eventually follow up on results;
  • Maintain the store’s headcount by recruiting, selecting, orienting and training employees;
  • Foresee the store’s team job results by coaching, counselling and disciplining employees; planning, monitoring and appraising job results;
  • In collaboration with the Financial Controller, prepare the annual budget; schedule expenditures; analyze variances and initiate corrective actions;
  • In collaboration with the Sales Manager, identify current and future customer requirements;
  • Ensure availability of merchandise and services by approving contracts; maintaining inventories; setting up and maintain minimums and maximum levels of stock;
  • Secure merchandise by implementing security systems and measures;
  • Maintain the stability and reputation of the store by complying with legal requirements;
  • Maintain operations by initiating, coordinating and enforcing program, operational and personnel policies and procedures;
  • Contribute to team effort by accomplishing related results as needed;
  • Maintain inventory by implementing purchasing plans and staying in contact with vendors and shippers;
  • Provide training to improve the knowledge base of the staff and utilize cross-training methods to maintain productivity when employees are absent;
  • Manage all controllable costs to keep operations profitable;
  • Manage stock levels and make key decisions about stock control;
  • Analyze and interpret trends to facilitate planning;
  • Deal with employee issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organizing training and development;
  • Update colleagues on business performance, new initiatives and other pertinent issues;
  • Maintain awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing;
  • Initiate changes to improve the business, e.g. revising opening hours to ensure the store can compete effectively in the local market;
  • Build positive relationships with customers, apply excellent customer care at all times and oversee the preservation of both the clients’ and company’s property and equipment;
  • Be aware of any health and safety issues; also understand appropriately ergonomic techniques;
  • Attend any training provided by the Company and sit for the respective assessments accordingly;
  • Maintain customer’s trust relationship by keeping service information confidential;
  • Follow all company’s filed procedures and protocols;
  • Any other duties as may be necessary from time to time.

Experience

  • Minimum of 3 year experience in a similar role preferably within the manufacturing industry preferably in retail services.

Personal Skills

  • Excellent written and oral proficiency in English and preferably also Maltese;
  • Strong proficiency with the Internet, Microsoft Office and electronic devices;
  • A valid driving licence;
  • Conducts a professional behaviour with a positive ‘Can Do’ attitude;
  • Organised, works independently and able to prioritise his/her work load;
  • Strong customer services practices and skills;
  • Punctual and dependable;
  • A clear communicator and an active listener.
Tags: budgeting, Client Networking, Contract Negotiation, Customer Service, Management, Planning and Scheduling, Relationship-Building, Supply Chain Management (SCM), Time & Billing, Training, Written and Oral English Communication

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