Job Title

SWIFT Payments Officer

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Job Description

Company Introduction

Our client is an international mobile banking service provider.

Job Responsibilities and Duties

  • Processing transactions efficiently and accurately while maintaining high standards;
  • Safe Watch – proper review of flagged transactions in line with the set procedures and SLA’s;
  • Blocking, unblocking and closure of mobile bank customer accounts in line with the set procedures;
  • Swift and SEPA management, including recalls and SWIFT messages from class 100, 200, 300, 500 and 900;
  • Responding to all internal queries relating to incoming or outcoming transactions;
  • Assisting in queries from Customer Support, Collections and Bank Reconciliations team, whilst ensuring all SLA’s are met;
  • Sharing best practice/knowledge and experience with other team members;
  • Taking on feedback from seniors/QA to minimise human errors;
  • Supporting seniors and other officers when required;
  • Adhering to all bank policies and procedures, corporate security policies, regulatory guidance, industry service standards and code of conduct;
  • Active approach towards company organised or external training.


  • Previous experience of processing SWIFT payments for at least 1 year is a must.

Personal Skills

  • Advanced Microsoft Excel experience;
  • Languages – mandatory fluency in English (written and spoken). Other languages are beneficial;
  • Focused and meticulous with attention to detail;
  • Analytical and process-oriented;
  • Manifesting professional behaviour.
Tags: Bank Reconciliation, Company Accounts, Customer Service, Microsoft Office, Service Guidelines

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