Job Title

IT Helpdesk Support Officer

Required Skills

Job Description


Company Introduction

Our client is a leading company in the hospitality, development and construction sectors.

Job Responsibilities and Duties

  • Ensure that work is carried out within agreed service levels and in accordance with the IT department’s procedures and guidelines;
  • Assist in installing, troubleshooting, and maintaining IT equipment, network devices and other IT systems as required and in accordance with the IT policies and procedures;
  • Document technical issues and solutions for future requirements;
  • Provide support for and maintain the company’s inventory of desktops, laptops, printers, copiers, desk phones, mobile devices, and any other IT equipment;
  • Manage incidents and service requests through JIRA service desk;
  • Assist in the evaluation, purchasing and installation of IT hardware and software;
  • Provide basic training to end-users when necessary;
  • Resolve support requests and escalate when necessary;
  • Keep documentation and inventories up-to-date as needed;
  • Identify potential changes and system improvements;
  • To perform any further duties as may be required by the company from time to time.


  • Possess a minimum of 2 years of experience in a similar position;
  • Demonstrate a basic grasp of network protocols and technologies, with a CompTIA A+ certification or equivalent;
  • Have working knowledge of Active Directory and Office 365;
  • Knowledge of video conferencing an IP Telephony;
  • Be fluent in English.

Personal Skills

  • Ability to solving technical problems;
  • Being able to work within a team as well as working on own initiative.

IT Recruitment Consultant

Sectors Information Technology, Engineering, IT Infrastructure


We connect top-tier talent with industry leading employers.

What's your next move?