Receptionist and Client Support Associate

Job Description

Company Introduction

Job Responsibilities and Duties

• Welcome clients in a courteous, composed, and professional manner;
• Serve as the initial point of contact, guiding visitors to the appropriate department or team member;
• Assist the Deposit Sales team with day-to-day sales and advisory tasks related to the Company's deposit products;
• Oversee the reception and waiting area to ensure an organised, efficient, and welcoming environment;
• Handle incoming telephone calls and transfer them to the relevant departments;
• Respond to general client queries, including information about opening hours, required documentation, and available services;
• Confirm scheduled appointments and inform the relevant staff member upon the client’s arrival;
• Check and record incoming mail on a daily basis;
• Maintain awareness of security procedures, monitor visitor access, and report any irregular or suspicious activity;
• Ensure the reception area remains clean, orderly, and presentable at all times;
• Maintain a general understanding of the bank’s products and services in order to assist clients effectively;
• Arrange refreshments, including coffee and water, for clients and meetings held in boardrooms.

Experience

• Prior experience in a receptionist, front office, or client-facing position, ideally within a corporate or banking setting;
• Good spoken English; knowledge of Maltese will be considered an advantage;
• Comfortable using basic office systems, including email, calendar tools, and Microsoft Office applications.

Personal Skills

• Strong communication and interpersonal abilities, with a clear focus on delivering excellent customer service;
• Professional presentation combined with a friendly and approachable manner;
• Able to stay composed, organised, and discreet in a fast-paced environment;
• Demonstrates reliability, accountability, and a strong sense of ownership in daily responsibilities.