Job Title

Reservations Supervisor (German Speaking)

Required Skills

Job Description


Company Introduction


Our client is an international operator in the hospitality industry.

Job Responsibilities and Duties

  • Leading and building up the Malta division of the reservations department;
  • Conducting training for the reservation agents and coordinators;
  • Monitoring our operational standards as well as ensuring the compliance and further development of our standard operating procedures;
  • Supporting our hotel staff in the area of reservations;
  • Looking after the central preparation of guest arrivals and the controlling and monitoring of our credit card handling;
  • Maintaining our guest and customer data;
  • Keeping monthly overnight statistics and process commissions.

Experience

  • Holding professional training or completed studies in the field of hotel management;
  • At least 3 years' in a similar role, in the reservation / front office department;
  • A minimum of 1 year experience as a team leader.

Personal Skills

  • Excellent written and verbal communication in German and English;
  • Very good knowledge of MS Office and good knowledge of reservation systems;
  • An independent worker with a high degree of commitment and self-motivation;
  • A team player and team leader with high social competence, who can build a team from scratch;
  • A high sense of responsibility and quality consciousness;
  • Excellent communication and analytical skills;
  • Highly organised and able to prioritise;
  • Ability to multi-task and to work well in a high-profile environment.

Junior Recruitment Specialist

Sectors Generalist

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