Service Manager

Job Description

Company Introduction

Job Responsibilities and Duties

• Oversee and manage technicians responsible for deliveries, installations, and repairs of food service and industrial laundry equipment;
• Manage administrative clerks responsible for spare parts procurement and invoicing activities;
• Log, plan, and schedule workshop repairs, service calls, and equipment deliveries;
• Communicate directly with clients regarding service-related matters and updates;
• Liaise with the sales team to coordinate deliveries and installations for projects;
• Check and review service-related documentation for accuracy and completeness;
• Handle warranty-related matters and follow up as required;
• Conduct team briefings to coordinate daily activities and priorities;
• Oversee and monitor the status of all repairs and service jobs;
• Plan and coordinate installations for projects, including conducting on-site visits when required;
• Control and approve timesheets and leave requests;
• Create and implement service-related procedures;
• Prepare quotations, execute, and schedule preventive maintenance agreements;
• Manage petty cash and fuel cards, and oversee the maintenance of company vehicles;
• Formulate and analyse reports using the Field Service and Inventory Management software.

Experience

• Previous experience in a service management, technical coordination, or supervisory role;
• Background in a technical environment involving equipment servicing, installations, or repairs;
• Experience coordinating technical and administrative teams;
• Strong administrative experience, including scheduling, documentation review, and coordination;
• Familiarity with field service and inventory management systems.

Personal Skills

• Strong organisational and planning skills;
• Clear communication skills when dealing with clients and internal teams;
• Detail-oriented approach to documentation and service coordination;
• Ability to prioritise tasks and manage multiple service activities concurrently.