Job Title

After Sales Administration Executive

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Job Description

Company Introduction

Our client is a leading import and distributor of bespoke furniture.

Job Responsibilities and Duties

  • Provide our clients with an efficient and prompt service, and to support the company’s business goals;
  • Assist clients throughout the entire post-sales experience;
  • Handle all logistics related to scheduling of deliveries, installations, complaints, as well as handle coordination with local suppliers;
  • Keeping the client updated with the process flow of their orders;
  • The preparation and scheduling of the delivery and installation process;
  • Handling queries and complaints;
  • Ensuring that clients requiring after-sales service are followed up and that their needs are addressed efficiently.

Experience

  • Experience in a similar role would be considered an asset.

Personal Skills

  • Excellent command of both written and spoken Maltese and English;
  • Strong knowledge in Microsoft Off, especially Xls;
  • Be a committed and reliable person with a flexible work approach;
  • Have good communication and listening skills;
  • Have excellent telephone manners and a smart appearance;
  • Be organized, have good time management and a client-oriented approach;
  • Have a can-do attitude;
  • Work on your initiative with limited supervision.

Working Hours

  • Monday to Friday from 08.00 till 19.00
  • Saturdays from 09.00 till 13.00;
  • Staff will be rostered on a 40 hour per week contract.
Tags: Client Relations, Communication, Customer Requirements, Customer Service, English, Maltese, Organizational, Telesales

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