Job Title

B2B Account Manager

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Job Description

Company Introduction

A growing iGaming Platform provider with international presence operating 6 international offices. They offer a lovely office, great work environment and possibility to grow.

We are currently looking for a skilled B2B Account Manager to join our vibrant team. You will be dealing with Tier 1 operators and be responsible for developing existing accounts, ensuring future growth of overall business and creating an industry leading experience.

What will you be doing

  • Ensure delivery against revenue targets via allocated accounts;
  • Develop accounts to ensure future growth of overall business with them. Proactively grow the business by identifying and qualifying opportunities;
  • Develop sector and market expertise and take a consultative approach to gain a clear understanding of the customers' business drivers and requirements;
  • Develop strong customer relationships at required levels and functions across the customers' organizations;
  • Continual monitoring of user feedback to anticipate business needs and forward them to the Product department;
  • Be responsible for identifying opportunities and building/executing strategies to deliver margin & revenue growth from operators. This will include identifying suitable commercial incentives and effective methods to upsell to all operators;
  • Develop and maintain strong relationships with operators through consistent service delivery and standards (Professional, Commercial, Tailored, Communication, Responsiveness);
  • Identifying and executing new business development opportunities through evaluating clients' demands and product usage; determining types of services/products and prices/fees satisfying the clients' needs as well as the organization's objectives;
  • Closely monitoring operator performance through regular review of key KPIs including, revenues generated and costs incurred per operator;
  • Manage any given operator communication; including all formal and informal communication, marketing and promotional channels;
  • Co-ordinate product launches and upgrades between Operators and The company world-wide Project Managers;
  • Assist with  any operator product launches or pre-live issues;
  • Co-ordinate any live Operator technical issues including the maintenance of a live log of individual operator outstanding issues, their status and priority. Ensure regular feedback to operators on status of ongoing issues is achieved;
  • Resolution of daily queries and commercial issues from Operators within set timeframes/service standards;
  • Facilitate the education of new operators, on-site, with matters relating to system set-up and go-live procedures;
  • Act as the main point of contacts for Operators for all day to day matters, developing long term relationships (both commercial and product related);
  • Be responsible for client retention & lead on efforts to salvage at risk accounts;
  • Successfully undertake Customer Revenue Management;
  • Accurately forecast and track key account metrics;
  • Responsible for financial performance tracking, budgeting and forecasting;
  • Prepare business plans, reports and statistics as required;
  • Maintain working knowledge of competitors and industry trends;
  • Contribute new ideas on how to improve the offering; pro-actively improving and sharing knowledge of industry competitors, news, changes and developments across the team;
  • Demonstrate a clear knowledge of how to generate results in a complex commercial environment;
  • Experienced at effective client management at senior level;
  • Proven team management capabilities;
  • Sound commercial awareness and knowledge of business development.

 

Analytical with the ability to think strategically!

 

Who are you?

  • An outgoing and dedicated individual;
  • Have iGaming experience, with previous experience within the online B2B industry in Sales or Account Management;
  • Excellent negotiation skills;
  • Strong people skills;
  • Able to be innovative and creative with excellent communication and relationship management skills;
  • Self-starter who is motivated to succeed;
  • Ability to sell and close deals;
  • A problem solver proactive approach;
  • Driven by targets;
  • Commercially minded, with strong analytical / numerical skills;
  • Excellent verbal and written communication skills;
  • Fluent in English with excellent verbal and written skills;
  • Additional languages would be an asset.
Tags: Communication, Problem Solving, Target Setting

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