Job Title

Customer Support Advisor (German Speaking)

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Job Description

Company Introduction

Our client is an International Online Gaming Company that provides sports betting experiences to millions of customers.

Job Responsibilities and Duties

  • Handling Customer enquiries through the various platforms available (Chat, Email and telephone) through both inbound and outbound channels;
  • Using logical questioning skills in an appropriate manner to obtain the maximum relevant information from the customer in the minimum effective time;
  • Using well developed negotiation skills to provide resolutions to problems and offer suitable courses of action to prevent escalation;
  • Maximise any revenue generating opportunities identified;
  • Accurate data input;
  • Manage your own time in line with resource planners;
  • Dealing directly with colleagues around the business to obtain missing information;
  • Meet pre-determined team and operational sales and service Key Performance Indicators and behaviours in job role;
  • Manage the escalation process for customer resolution with empathy;
  • Reinforce the culture and core values of the company through appropriate behaviours and actions.

Experience

  • The candidate must have at least 9 months’ experience working in the iGaming industry;
  • Background in Sales & Customer Service or quality coaching will be given preference.

Personal Skills

  • Fluent in German and English (both written and spoken);
  • Good general level of education, with a competent standard of numeracy and literacy being important;
  • Excellent awareness of Microsoft Office applications;
  • Able to effectively analyse the nature of any given enquiry and turn a potentially negative situation into a positive one.

Benefits

  • Monthly bonus up to EU 300 (approximately);
  • The candidate will be offered private health care after successful completion of probation and a wellness contribution of EU 250 towards Gym or any other health related initiative.
Tags: Communication, Customer Requirements, Customer Service, Data Gathering, Negotiation, Online Gaming

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