Job Title

Customer Support (German Speaking)

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Job Description

Company Introduction

Our client is a game changer in the iGaming industry.

Job Responsibilities and Duties

  • Respond promptly and effectively to incoming customer inquiries through various channels including emails, and chats;
  • Providing a high level of customer service to players;
  • Ensure that more complex customer issues are followed up and resolved promptly;
  • Contribute to the on-going development and improvement of our customer experience;
  • Ensure professional working relationships with customers and colleagues;
  • Promoting the brand's values and products.

Experience

  • Candidates with previous experience in a similar role will be given preference.

Working Hours

  • Shift work;
  • Remote work on weekends and evening shifts.

Personal Skills

  • Have excellent communication skills in German and English;
  • Good communication and IT-skills;
  • The ability to work in a professional and shift environment;
  • Customer-oriented.

Benefits

  • Health and dental Insurance;
  • Fitness allowance;
  • Daily lunch allowance;
  • Potential for growth and internal promotion.
Tags: Communication, Customer Requirements, English, German, Online Gaming, Service Guidelines

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