Job Title

Customer Support (German Speaking)

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Job Description

Company Introduction

Our client is a leading company in financial services.

Job Responsibilities and Duties

  • Manage all question regarding account opening, platforms and payment process;
  • Open and maintain customer accounts by recording account information;
  • Resolve product or service problems by clarifying the customer's complaint;
  • Determining the cause of the problem;
  • Select and explain the best solution to solve the problem;
  • Expediting correction or adjustment; following up to ensure resolution;
  • Make sure if the customer has the login/pass by email;
  • Resolve customer complaints via phone, email, mail, or social media;
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution;
  • Manage large amounts of incoming calls;
  • Follow communication procedures, guidelines and policies.

Experience

  • Experience in a similar role, customer support.

Personal Skills

  • Have excellent communication skills in German and English;
  • Excellent communication and presentation skills;
  • Excellent customer service;
  • Ability to multi-task, prioritize and manage time effectively;
  • Problem Solving and Multitask;
  • Positive Attitude and Attention to Detail;
  • Work well independently as well as in a team.
Tags: Attention to Detail, Complaint Management, German, Problem Solving, Service Guidelines

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