Job Title

Customer Support Officer (Dutch Speaking)

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Job Description

Company Introduction

Our client is an international mobile banking service provider.

Job Responsibilities and Duties

  • Provide superior professional customer service whilst dealing with all enquiries regarding the company’s products and services;
  • Ensure that company’s accounts are opened per the company’s product and service guidelines;
  • Building a rapport with the customers whilst addressing any issues relating to any of the company’s products;
  • Identify selling opportunities after analysing the customer’s needs;
  • Assistance with gathering of data/information for the company (via phone, e-mails, chat, video call or any other agreed communication channel).


  • Previous working experience in a similar environment for at least 1 year will be considered an asset.

Personal Skills

  • Fluent in both English and Dutch (both written and spoken). Additional languages will be a benefit;
  • Computer skills;
  • Team player and customer oriented;
  • Willingness to learn and expand horizons.


  • An additional 12% monthly bonus based on KPIs met.
Tags: Customer needs, Customer Service, Data Gathering, Dutch, Rapport, sales

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