Job Title

Customer Support Officer (German Speaker)

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Job Description

Company Introduction

Our client is an international mobile banking service provider.

Job Responsibilities and Duties

  • Provide superior professional customer service whilst dealing with all enquiries regarding the company’s products and services;
  • Ensure that company’s accounts are opened per the company’s product and service guidelines;
  • Building a rapport with the customers whilst addressing any issues relating to any of the company’s products;
  • Identify selling opportunities after analysing the customer’s needs;
  • Assistance with gathering of data/information for the company (via phone, e-mails, chat, video call or any other agreed communication channel).

Experience

  • Previous working experience in a similar environment is a plus.

Personal Skills

  • Fluent in both English and German oral and written. Additional languages will be a benefit;
  • Excellent computer skills;
  • Team player and customer oriented;
  • Willingness to learn and expand horizons;
  • Professional and attentive environment.
Tags: Archiving, Communication, Computer Programming, German, Problem Solving, Teamwork, Written and Oral English Communication

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