Job Title

ERP After Sales Consultant

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Job Description

Company Introduction

Our client offers innovative business solutions.

Job Responsibilities and Duties

  • Handle telephone support and escalate calls when deemed necessary and appropriate;
  • Handle assigned tickets;
  • Design and generate/amend new or existing reports;
  • Handle software implementation phases or part of including: installation, set-up; user training; testing; data conversion, go Live and Hand holding;
  • Handle client/user or internal documentation;
  • Work and ensure that client and project deadlines are met;
  • Ensure that all client works and requests are logged in a ticket; all correspondence is in ticket; time is inputted and closed when ready;
  • Contribute to knowledge sharing amongst other team members;
  • Problem solving and present findings to release management and development teams;
  • Troubleshoot client issues and provide short and long term solutions;
  • Liaise with release management and carry out testing and client upgrades as required;
  • Communicate any client feedback to team leader and management;
  • Handle other specific tasks as assigned by superiors and as required by the Company;
  • Contribute to internal process improvement initiatives;
  • Handle the inputting of timesheets within 24 hours of working on a job or a task;
  • Ensure day to day processes follow ISO procedures as set in the QMS Manual;
  • Adherence to the company Code of Conduct, unless otherwise specified in the job description;
  • The company may assign other duties from time to time depending on the current needs.


  • A first Degree or equivalent related to Information Technology or experience in a similar position for 2 years.

Personal Skills

  • Good Understanding of ERP products and their modules;
  • Basic knowledge of company business processes;
  • Basic knowledge of Accounting Fundamentals including; Nominal Ledger and the Trial Balance, Sales Ledger, Purchase Ledger, Double Entry, Profit & Loss and Balance Sheet;
  • Basic knowledge of Querying SQL Databases including; Querying Databases, Stored Procedures, Triggers, and creating Tables and a Databases.
  • Basic knowledge of Report writing;
  • Excellent English, both written and spoken.
Tags: AAT, Access, CCNA, Client Networking, Commodities, Report Writing, Reporting

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