Job Title

First Level Support

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Job Description

Company Introduction

Our client is a market leader in Digital Marketing and Advertising

Job Responsibilities and Duties

  • Support and maintain work stations and network equipment;
  • Responsible for diagnosing any hardware or software faults with these systems and will solve the issues either in person or over the phone;
  • Deal directly with employees and customers who have technical problems;
  • Maintenance and monitoring of computer networks and systems;
  • Logging the queries of customers and employees;
  • Take ownership of user problems and be proactive when dealing with user issues
  • Diagnosing and solving hardware or software faults.


  • Undergraduate Diploma or Higher Certificate in IT;
  • Minimum of 1 year experience in a similar role;

Personal Skills

  • Technical IT support skills;
  • Excellent problem-solving skills;
  • The capacity to work well within a team;
  • Attention to detail;
  • Logical thinking;
  • Expert knowledge in how operating systems and software works;
  • Interpersonal skills as you will regularly be in contact with colleagues and/or customers;
  • The ability to prioritise your workload;
  • The capacity to clearly explain a technical problem to a customer/colleague;
  • Outstanding listening and questioning skills;
  • Have a valid driving license.


  • Company car;
  • Mobile phone;
  • Health insurance.
Tags: Automation systems, Backups, Communication, Customer needs, Customer Requirements, Data Security, English, Problem Solving, Written and Oral English Communication

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