Job Title

Fraud and AML Dispute Specialist

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Job Description

Company Introduction

Our client is a leading financial institution with clients from all over the world.

Job Responsibilities and Duties

  • Work closely with other internal stakeholders and teams;
  • Collaborates with other departments to direct Fraud/Compliance issues to appropriate existing channels for investigation and resolution;
  • Manages all facets of fraud detection and prevention within the company;
  • Opens Disputes and handling Charge-backs interviews individuals involved and may provide assistance to law enforcement;
  • Maintain proper documentation for each Fraud case;
  • Due to the nature of service, the role is expected to exhibit flexibility around the clock when required for severe incidents and escalations;
  • Performs analysis of high-risk purchases/transactions and carries out ongoing transaction reviews both from a Fraud and AML perspective;
  • Analyse data to identify fraud trends and use trends to help develop new ‘fraud rules’;
  • Documenting processes and developing procedures to ensure minimal risk of fraud;
  • Investigates and analyses the causes, methods and process of fraud activities and generates credit card fraud prevention and analysis reports;
  • Provide AML/CFT advisory support about transaction monitoring to internal stakeholders where required;
  • Amend, create new transaction monitoring rules when required;
  • Create or change internal processes for reporting and analysis of transactions;
  • Processing of priority requests from local authorities;
  • Ensure that filings are completed accurately, timely and meeting regulatory requirement;
  • Understands and stays current on the Red Flags and industry trends related to AML;
  • Build and maintain positive and productive working relationships internally and externally;
  • Escalate to the MLRO any suspicious/unusual activity;
  • Review and disposition periodic monitoring alerts;
  • Perform periodic risk-based transaction and wire transfer activity monitoring to detect and report any potentially suspicious activity;
  • Work with account officers to obtain information, conduct investigations, discuss account activity, and to review compliance requirement issues;
  • Conduct investigations as a result of internal or official requests;
  • Participate in the preparation of monthly reports to local management;
  • Stay informed of news and/or official reports directly related to customers, particularly regarding their possible involvement with money laundering or terrorist activities;
  • Participate in seminars, training’s and workshops to stay updated on anti-money laundering and anti-fraud issues and regulations;
  • Ad hoc queries and projects.


  • A minimum of 3 years’ experience in the field;
  • Bachelor’s degree in a related field is considered an asset.

Personal Skills

  • Excellent written and spoken communication skills in English;
  • An articulate communicator with the ability to lead, manage and incentivise the team;
  • Flexible and willingness to work flexibly if required, driven by volumes and requirements;
  • Customer-focused;
  • A dynamic yet mature personality, with a ‘make it happen’ attitude.
Tags: Analytical, CFT, Communication, Compliance, Due Diligence, Reporting, Written and Oral English Communication

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