Job Title

Front Office Agent

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Job Description

Company Introduction

Our client is a leading operator in the hospitality industry.

Job Responsibilities and Duties

  • Know the standards and put them into practice in his/her daily work;
  • Be available for guests at all times as a point of contact and co-responsibility for appropriate treatment of guest complaints, passing on and documenting such complaints;
  • Promote all Hotel Sales and in-house facilities;
  • Check and monitor any functions taking place at the time;
  • Ensure all staff hand-over procedures are carried out at shift change and that all check & task lists have been completed.

Experience

  • Has previous working experience in Front of House operations.

Personal Skills

  • Good standard of education;
  • Fluency in English; another European language will be considered as an advantage;
  • Be computer literate;
  • Able to work on his/her own initiative and take decisions when not supervised;
  • Willing to work flexible hours including weekends;
  • Be able to handle the reception duties in the indoor pool area;
  • Knowledge of Opera will be considered as an advantage.
Tags: Customer Service, Diploma in Hotel Management, ECDL (European Computer Driving Licence), English, Organisational, Organisational and Time Management, Organizational, Written and Oral English Communication

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