Job Title

Night Receptionist

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Job Description

Company Introduction

Our client is a leading operator in the hospitality industry.

The selected candidate will be responsible for the hotel operation during the night, meeting guest’s needs with all comments/complaints being actioned to a high degree of efficiency.

Job Responsibilities and Duties

  • Know the standards and put them into practice in his/her daily work, thus actively pursuing the hotel’s objectives;
  • Be available for guests at all times as a point of contact and co-responsibility for appropriate treatment of guest complaints, passing on and documenting such complaints;
  • Check-in / Check-out Procedures;
  • Contact arrivals and ensure their satisfaction – action any feedback in the correct way and as per standards required;
  • Keep a good rapport with all Tour Operator couriers and group leaders;
  • Ensure that accurate records of wake-up calls, newspapers, guest messages and faxes are maintained;
  • Promote all Hotel Sales and in-house facilities;
  • Check and monitor any functions taking place at the time;
  • Ensure all staff hand-over procedures are carried out at shift change and that all check & task lists have been completed;
  • Assist in checking VIP arrival rooms and spot checking rooms prior to guests’ arrival;
  • Ensure that full night audit systems procedures are carried out and all reports are issued and distributed accordingly.

Personal Skills

  • A good standard of education;
  • Fluency in English; another European language will be considered as an advantage;
  • Be computer literate;
  • Has experience working on a hotel system; knowledge of Opera will be considered as an advantage;
  • Has previous working experience in Front of House operations;
  • Able to work on his/her own initiative and take decisions when not supervised;
  • Willing to work flexible hours including weekends;
  • The selected candidate will be a self-confident and very well organised professional who portrays an image of efficiency.
  • The ideal candidate must have a guest care as a priority, with every effort should be made to meet guests’ needs with all comments/complaints being actioned to a high degree of efficiency.
Tags: Confidence, Good Phone Manner, Oral Communication, Procedural, Written and Oral English Communication

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