Job Title

Retention Manager

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Job Description

Company Introduction

Our client is a leading company in financial services.

Job Responsibilities and Duties

  • Manage relationships with existing clients;
  • Reactivate old clients;
  • Build solid relationships and trust with clients and improve business over the phone;
  • Educate clients on how to use the company’s trading platforms;
  • Educate clients on what is happening in the financial markets;
  • Being proactive in contacting clients by telephone and email to promote the company’s products and services;
  • Assist with incoming queries from all prospects and clients by telephone and email;
  • Enter and maintain detailed and accurate records on the company’s systems.

Experience 

  • At least 1 year of experience in a FX Retention role;
  • Native in English verbal and written is a must.

Personal Skills

  • Strong problem solving;
  • Client focused with excellent customer service;
  • Strong ability to work under pressure and target oriented;
  • Excellent communication and written skills as well as attention to detail;
  • A broad understanding of financial markets and trading, preferably with foreign exchange;
  • Dynamic, self-motivated and competitive, with a strong desire to succeed;
  • Work well independently as well as in a team.
Tags: Customer Service, English, FX, Problem Solving, Target Setting, Written and Oral English Communication

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