Job Title

Sales Executive for Groups

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Job Description

Company Introduction

Our client is a leading company in the hospitality, development and construction sectors.

Job Responsibilities and Duties

Interact frequently with guests and customers with the intention of earning repeat and expanded business;

Handling incoming enquiries with an aim to convert into sales;

Maximize room occupancy and average rate through effective inventory management in accordance with both the hotel's business plan and the policies and procedures;

Conduct hotel inspection visits for potential bookings;

Hosting of clients for lunches or dinners;

Constant follow ups and maintaining of client relationships – be it by phone, meetings at hotel or conducting office visits;

Ensuring that all enquiries, whether confirmed, lost or denied are recorded in the hotel property managing system (OPERA);

Be fully conversant with the hotel’s corporate and group and conference rates, room availability, option dates and release periods;

Liaise and collaborate with the departments concerned to ensure a smooth running of the group’s operation;

Upselling where relevant;

Understanding competitors and have a good working knowledge of the market place, trends and opportunities;

Meets and entertains guests and clients on a regular basis to establish and maintain good business relationships and ensure customer satisfaction;

To assist in the preparation of Budgets, Forecasts and Actions Plans by means of presenting accurate information and statistics;

Assist in the preparation of statistical data relating to sales and marketing, source of business, complaints, questionnaires, etc.;

Promote the hotel during exhibitions and workshops;

Issuing contracts and pro forma invoices once the group is confirmed and recording them accurately.

Experience

  • At least 2 years’ experience in a similar role and within a similar environment;
  • Strong working knowledge of Groups and/or Corporate Segments.

Personal Skills

  • Have a very good command of spoken and written English and another European language(s);
  • Be proactive and take initiative, self-motivated, able to work under pressure and adhere to deadlines;
  • Very well organized, analytical and smart in appearance;
  • Able to work flexible hours;
  • Excellent verbal and written communication skills;
  • Good working knowledge of Opera and its various reservations
  • functions/reporting.
Tags: Analytical, budgeting, Client Networking, Confidence, English, Organizational, Promotion, sales, Self-motivation

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