Job Title

System Operations Administrator

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Job Description

Company Introduction

Our client is a leading provider of back up software.

Job Responsibilities and Duties

  • Work closely with our engineering and support teams to provide Infrastructure and Application support services for our external and internal platforms primarily hosted on Microsoft Azure;
  • Proactively monitor all platforms, systems, and infrastructure;
  • Investigate and react to any issues that might arise on Production, Internal and Pre-Production Infrastructure;
  • Provide second line application support to escalated incidents in line with our SLO's and SLA's;
  • Assist with the frequent release of software builds through our different environments;
  • Manage our ticketing system for incidents, tasks, events, and maintenance;
  • Assist with root cause analysis (RCA) of incidents;
  • Act as an operational analyst and identify recurring issues and escalate to the appropriate teams;
  • Continuously improve monitoring solutions, applications, tools, and processes through automation;
  • Assist with overall systems improvements and recurrent tasks;
  • Maintain updated documentation and runbooks;
  • Liaise with providers and third parties;
  • Assist with other tasks from time to time;
  • Participate in on-call rotation.

Experience

  • Scripting experience in PowerShell or other languages;
  • Good knowledge of Windows and Linux OS including troubleshooting, Cloud infrastructure (such as Azure or AWS), and in-network services, including TCP/IP stack, DNS, TLS/SSL, and HTTP.

Technical Skills

  • Excellent organizational and communication skills in English;
  • Ability to work proactively and have an analytical mindset;
  • Familiarity with monitoring tools, web servers (IIS, Apache, Nginx) and with database technologies (MsSQL, MySQL, MariaDB) and good knowledge of SQL statements;
  • Team player, attention to detail, and able to multitask.
Tags: Analytical, Apache2, Communication, MariaDB, MSsql, Nginx

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