Job Title

VoIP Developer

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Job Description

Company Introduction

Our client is an outsourcing company specializing in the management of strategic activities.

Job Responsibilities and Duties

  • Providing to the business mobilelandline numbers from our main target markets;
  • Negotiating prices and quality improvements with providers;
  • Searching for new providers;
  • Working with providers in fixing issues, related to quality and numbers malfunction.
  • Analyzing the target markets and proposing improvements;
  • Monitoring the numbers and answer rates;
  • Proposing numbers changes, with the same country or other;
  • Advising the business;
  • Analyzing the VoIP services usage and provider reports to the business;
  • Advising in Designing VoIP network solutions;
  • Developing and writing documentation;
  • Carrying out activities in strict compliance with all procedures and regulations of the employer;
  • Executing all company provisions that are following the labor law and legislation.

Experience

  • At least 2 years' experience in call center or similar business type;
  • Experience and connections with GCC, LATAM and EU VoIP and Telecom providers;
  • Education – secondary or higher with economic / technical / language profile/ BA;
  • Experience with Business Analytics and Reporting.

Technical Skills

  • Excellent written and verbal communication in English
  • Arabic or Spanish language will be considered an asset;
  • Excellent computer literacy;
  • Ability to solve problems in the course of work;
  • Ability to work in a team and independently.
Tags: Analytical, Arabic, Business, Customer Requirements, Reporting, Written and Oral English Communication

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