Account Manager (Mandarin Speaking)

Job Description

Company Introduction

Job Responsibilities and Duties

• Build and maintain strong relationships with existing B2B clients, ensuring high levels of engagement and satisfaction;
• Gain a deep understanding of client business needs and provide tailored solutions that align with their objectives;
• Act as the main point of contact between clients and internal teams, coordinating resources to deliver timely and quality results;
• Monitor client satisfaction, gather regular feedback, and resolve any issues quickly and professionally;
• Identify opportunities for cross-selling and upselling to support revenue growth;
• Collaborate closely with teams in Taiwan and Malta to ensure consistency in service delivery and communication;
• Travel occasionally for client meetings, training, or business-related purposes.

Experience

• Possess 2–4 years of account management experience. Gaming or iGaming background is considered a plus, but experience from other industries is also welcome;
• Proven ability to manage client relationships in a B2B environment;
• Experience working in cross-cultural environments is highly valued;
• Previous exposure to game developers, operators, or digital/tech/SaaS companies is an advantage.

Personal Skills

• Fluency in both English and Mandarin Chinese is required;
• Strong communication and interpersonal skills, with the ability to build trust and long-term partnerships;
• Highly organized, proactive, and able to manage multiple priorities under fixed schedules;
• Open-minded and adaptable, comfortable working with teams across different cultures and time zones;
• Positive, collaborative, and eager to grow within a dynamic and international company.