Job Title

Aftersales Consultant

  • Sector:
  • Position:
  • Salary: Competitive Salary
  • Location: Msida, Malta
  • Job ID: 07466
Required Skills

Job Description

 

Company Introduction

Our client offers innovative business solutions.

Job Responsibilities and Duties

  • Support clients in an efficient manner;
  • Always give the best quality of service to clients;
  • Act as main contact with the client to ensure client satisfaction;
  • Provide Consultancy and Support to clients using EYESEL Business Suite and other applications;
  • Form part of the after-sales team and liaise with other teams as required;
  • Documentation of client support issues and status tracking;
  • Troubleshooting issues at clients and querying the data before escalating the problem;
  • Report writing (mainly using Crystal Reports);
  • Testing of applications;
  • Training of users;
  • Ensure that all client works, and issues are logged in a ticket; all correspondence is in ticket; time is inputted and closed when ready;
  • Timely inputting of timesheets;
  • Adherence to the company code of conduct;
  • System upgrades at clients;
  • Data conversions;
  • Documentation of applications;
  • Report to Directors or whomever they delegate instead;
  • Contribute to internal process improvements;
  • Ensure day to day processes follow ISO procedures as set in QMS manual;
  • Communicate client feedback to team leader and management;
  • Contribute to knowledge sharing amongst other team members;
  • Other duties which from time to time the Company may introduce.

Experience

  • An IT related qualification or experience in a similar position will be considered an asset;
  • At least 2-3 years of experience in the industry performing a similar role.

Personal Skills

  • Knowledge of Query SQL databases;
  • Database knowledge;
  • Database languages such as MSSQL, MYSQL;
  • Report writing;
  • Basic use of reporting software such as SSRS or Crystal Reporting.

Recruitment Coordinator

Sectors Information Technology, General Business Support

Contact

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