Job Description
Company Introduction
Our client is a leading operator in the hospitality industry.Job Responsibilities and Duties
- Collaborate with the Hotel Manager to oversee daily operations, ensuring adherence to hotel policies and established procedures;
- Delegate responsibilities to Heads of Departments (HODs) and monitor their performance to maintain operational excellence;
- Monitor and manage guest feedback on platforms such as TripAdvisor and OTA sites;
- Establish targets, KPIs, schedules, policies, and procedures to enhance efficiency and guest satisfaction;
- Foster a two-way communication environment, promoting teamwork and motivation among staff;
- Uphold health and safety regulations to provide a secure environment for guests and employees;
- Provide regular reports on sales results, productivity, and operational updates to the management team;
- Lead operations meetings and daily briefings with HODs in the absence of the Hotel Manager;
- Ensure strict adherence to hotel operating controls, SOPs, policies, procedures, and service standards;
- Align objectives and goals with the Company’s brand positioning for collective success;
- Cultivate owner loyalty through effective communication, expectation management, and achieving solid business results;
- Support the Hotel Manager in key property matters, including ongoing projects, customer service, and refurbishment initiatives;
- Develop managers, supervisors, and high-potential employees through comprehensive development plans;
- Drive service quality and maintain a high level of customer satisfaction.
Experience
- Proven experience in food and beverage management;
- Be proficient in various computer software programs (MS Office, restaurant management software, POS systems);
- Experience in financial accounting, personnel supervision, and problem resolution will be considered an asset.
Personal Skills
- Exceptional communication and attentive listening skills;
- Thrive in high-pressure environments;
- Demonstrate strong organizational, prioritization, and problem-solving skills, with keen attention to detail;
- Mature, courteous, and collaborative team player with outstanding interpersonal abilities;
- Adaptable to work flexible hours, including weekends, evenings, and holidays;
- Proficient in identifying and efficiently resolving issues;
- Exhibit effective communication and leadership competencies;
- Keep abreast of current hospitality trends and best practices;
- Proficient in personnel management and achieving financial goals;
- Dedicated to providing exceptional guest-oriented service.