Job Title

Assistant Hotel Manager

Required Skills

Job Description


Company Introduction

Our client is a leading operator in the hospitality industry.

Job Responsibilities and Duties

  • Collaborate with the Hotel Manager to oversee daily operations, ensuring adherence to hotel policies and established procedures;
  • Delegate responsibilities to Heads of Departments (HODs) and monitor their performance to maintain operational excellence;
  • Monitor and manage guest feedback on platforms such as TripAdvisor and OTA sites;
  • Establish targets, KPIs, schedules, policies, and procedures to enhance efficiency and guest satisfaction;
  • Foster a two-way communication environment, promoting teamwork and motivation among staff;
  • Uphold health and safety regulations to provide a secure environment for guests and employees;
  • Provide regular reports on sales results, productivity, and operational updates to the management team;
  • Lead operations meetings and daily briefings with HODs in the absence of the Hotel Manager;
  • Ensure strict adherence to hotel operating controls, SOPs, policies, procedures, and service standards;
  • Align objectives and goals with the Company’s brand positioning for collective success;
  • Cultivate owner loyalty through effective communication, expectation management, and achieving solid business results;
  • Support the Hotel Manager in key property matters, including ongoing projects, customer service, and refurbishment initiatives;
  • Develop managers, supervisors, and high-potential employees through comprehensive development plans;
  • Drive service quality and maintain a high level of customer satisfaction.


  • Proven experience in food and beverage management;
  • Be proficient in various computer software programs (MS Office, restaurant management software, POS systems);
  • Experience in financial accounting, personnel supervision, and problem resolution will be considered an asset.

Personal Skills

  • Exceptional communication and attentive listening skills;
  • Thrive in high-pressure environments;
  • Demonstrate strong organizational, prioritization, and problem-solving skills, with keen attention to detail;
  • Mature, courteous, and collaborative team player with outstanding interpersonal abilities;
  • Adaptable to work flexible hours, including weekends, evenings, and holidays;
  • Proficient in identifying and efficiently resolving issues;
  • Exhibit effective communication and leadership competencies;
  • Keep abreast of current hospitality trends and best practices;
  • Proficient in personnel management and achieving financial goals;
  • Dedicated to providing exceptional guest-oriented service.

Senior Recruitment Consultant

Sectors HR, Sales, Marketing, Administration


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