Job Title

Assistant Manager – Reservations (German Speaking)

Required Skills

Job Description

Company Introduction

Our client is an international operator in the hospitality industry.

Job Responsibilities and Duties

  • Manage the deputy responsibilities of the reservations team and the centralized front office;
  • Maximize guest satisfaction while continuously increasing revenue targets and minimizing reservation costs;
  • Expertly advise and consult on all operational tasks and optimize individual bookings;
  • Plan Reservations Agents' shifts to ensure optimal capacity utilization of the department;
  • Lead the onboarding and coaching of colleagues at hotel locations in the front office;
  • Maintain the PMS system and coordinate with the Revenue & Distribution/Group Reservations/Marketing department to monitor online booking engines and the front office kiosk system.


  • Successfully completed training within the hospitality industry;
  • At least 3 years of experience in reservations or in a front office environment;
  • At least 2 years of experience in managing a team of over 5 employees;
  • Very good knowledge of common reservation systems and MS Office;
  • Excellent written & spoken German and English skills.

Personal Skills

  • Excellent communication and interaction skills;
  • Highly committed;
  • Self-motivated;
  • A team player;
  • Responsible.

Senior Recruitment Consultant

Sectors HR, Sales, Marketing, Administration


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