Associate Relationship Manager (Banking)

Job Description

Company Introduction

Job Responsibilities and Duties

• Collaborate closely with Relationship Managers to assess customers’ creditworthiness and financial standing;
• Support Relationship Managers with customer due diligence, acting as part of the Bank’s first line of defence in accordance with Risk and AML policies;
• Coordinate with clients to collect all necessary financial data, documentation, and information for business proposals;
• Handle client inquiries efficiently, providing accurate information or directing them to the appropriate department when required;
• Assist Relationship Managers in planning and conducting periodic reviews, including annual assessments and identification of emerging risks;
• Contribute to the preparation of client reviews by performing financial, industry, and competitor analyses, and highlighting key risk factors;
• Monitor existing client relationships and ensure the effective servicing of their credit and deposit facilities;
• Liaise with internal teams, such as Risk, Operations, Compliance, and Legal, to ensure smooth, timely, and compliant completion of end-to-end processes;
• Deliver exceptional customer service to clients across lending and deposit services;
• Promote continuous improvement initiatives and uphold the Bank’s quality standards and professional practices;
• Participate in system testing and implementation activities related to corporate banking operations.

Experience

• Knowledge of Credit Operations, Corporate Loan Support, and other corporate banking products, including Bank Guarantees, is considered an asset;
• Fluency in written and spoken English is essential;
• Competent in MS Office applications, particularly Microsoft Excel.

Personal Skills

• Capable of working independently with strong prioritisation, organisational, and time management skills to meet demanding deadlines;
• Proactive and accountable, with the ability to thrive in a fast-paced, high-performing environment;
• Excellent communication, analytical, and financial acumen, with the ability to present information clearly and accurately to management;
• Exceptional attention to detail and commitment to delivering high-quality work;
• Adaptable and eager to learn, with a growth-oriented mindset suited to a developing team environment;
• Strong sense of teamwork, fostering collaboration and trust among colleagues;
• Positive, self-motivated, and driven to achieve both individual and team goals.