Call Handler

Job Description

Company Introduction

Job Responsibilities and Duties

• Answer emergency calls promptly and professionally;
• Gather necessary information from callers and assess the urgency of the situation;
• Provide the right guidance to callers and follow up on the call as required;
• Collaborate with the technicians on call to follow through on the issue of the caller;
• Maintain accurate records of all calls.

Experience

• Be fluent in English. Maltese language will be considered an asset.

Personal Skills

• Have excellent communication skills;
• Strong ability to remain calm and polite under pressure.