Client Onboarding and Monitoring Administrator

Job Description

Company Introduction

Job Responsibilities and Duties

• Act as a key point of contact for clients throughout the onboarding process, providing guidance on documentation requirements and onboarding procedures;
• Collect, review, and verify onboarding documentation, including identification documents, corporate records, ownership structures, and client questionnaires;
• Prepare onboarding files and ensure all required documentation, forms, and checklists are completed and maintained accurately;
• Maintain onboarding, customer due diligence, and ongoing monitoring records, ensuring information remains accurate and up to date;
• Conduct administrative reviews of client files, identifying expired documentation, missing information, or inconsistencies and coordinating updates where required;
• Monitor outstanding documentation requests and follow up with clients to ensure timely completion of onboarding and review requirements;
• Support the Compliance team by preparing documentation and files required for ongoing monitoring reviews, risk reassessments, and event-driven reviews;
• Update internal systems and client records, ensuring accurate maintenance of client information and documentation;
• Assist with the preparation of files for internal reviews, audits, and regulatory inspections, ensuring documentation is organised and readily available;
• Work closely with Corporate Administration teams to ensure client records remain complete and compliant throughout the client lifecycle;
• Maintain accurate records of actions taken, client communications, and documentation updates in line with internal procedures;
• Contribute to the enhancement of onboarding and monitoring processes by identifying areas for improvement and operational efficiencies.

Experience

• Minimum of 2 years' experience within a similar role in a regulated environment;
• Fluency in English, both written and spoken;
• Proficiency in Microsoft Outlook and general computer applications.

Personal Skills

• Strong interpersonal skills and the ability to work effectively within a team environment;
• Proven ability to manage multiple responsibilities while working independently and using own initiative;
• Strong attention to detail and a customer-focused approach;
• Proactive and professional approach to work;
• High level of accuracy and attention to detail.