Client Relations Executive

Job Description

Company Introduction

Job Responsibilities and Duties

• Provide general administrative support, including handling incoming calls, managing emails, and assisting with day-to-day office operations;
• Respond to and follow up on client enquiries, both local and international, by directing them to the appropriate department or branch;
• Assist clients with queries related to sales, rentals, and various residency schemes;
• Keep client records accurate and up to date by entering and retrieving data as needed;
• Ensure a smooth handover of client referrals to third parties by coordinating with the relevant sales or letting consultants;
• Take on additional duties as assigned by management in line with the responsibilities of the role.

Experience

• Comfortable using Microsoft Office and general office software;
• Background in administration or client-facing roles; experience in real estate is considered an advantage.

Personal Skills

• Strong written and verbal communication skills, with the ability to build positive relationships;
• Highly organised with the ability to manage multiple tasks efficiently;
• Positive, proactive mindset with a professional and approachable manner.