Customer Relations Officer

Job Description

Company Introduction

Job Responsibilities and Duties

• Make sure that the clients experience at the company will continue to be dealt with professionally;
• Keep the client updated with the process flow of their order;
• Assist in preparation for the delivery and installation process;
• Follow and handle queries;
• Ensure that customers requiring after-sales service are followed up and that their needs are addressed as quickly as possible. 

Experience

• Have very good computer skills; 
• Have experience with Microsoft Office; 
• Be fluent in English and possibly Maltese; 
• Previous experience in a similar role would be considered an asset. 

Personal Skills

• Have good organizational skills; 
• Be client-oriented;
• Have time management skills;
• Have good communication skills and excellent telephone manners; 
• Be committed and reliable.