Customer Relationship Advisor (German Speaking)

Job Description

Company Introduction

Job Responsibilities and Duties

• Deliver exceptional consultancy services to clients;
• Ensure adherence to established standards while finalizing contracts;
• Supervise client onboarding processes and uphold essential documentation;
• Consistently monitor and analyze client activities to mitigate risks and potential losses;
• Nurture and strengthen business ties with clients;
• Facilitate training and educational sessions for the Bank’s staff.

Experience

• A Diploma or Bachelor’s Degree in Commerce, Business Studies, or a related field will be considered an asset;
• Experience with a focus on customer service is considered a key advantage;
• Fluency in both German and English is essential;
• Proficiency in MS Office applications, especially Word and Excel, is required.

Personal Skills

• Demonstrate excellent communication skills and the ability to establish positive relationships with clients;
• Customer-oriented mindset.