Customer Support Agent (Italian Speaking)

Job Description

Company Introduction

Job Responsibilities and Duties

• Engage with contacts through follow-ups, live chat, and various sales and support activities;
• Collaborate with the Desk Manager and Marketing Team to enhance the desk’s business development, including managing specific social media tasks;
• Provide support to clients throughout the enrolment process, ensuring a smooth and positive experience;
• Track and follow up on potential client leads generated from our marketing campaigns;
• Assist the Desk Manager with a range of daily tasks to ensure efficient operations.

Experience

• Proficiency in both Italian and English, with excellent speaking and writing skills;
• A strong interest in financial markets; experience in Forex is a plus;
• Knowledge of Spanish is an additional advantage.

Personal Skills

• Sales-support oriented with a customer-focused mindset;
• Motivated, committed, and presentable, with a strong ability to work effectively in a team.