Front Office Administrator (Maltese Speaking)

Job Description

Company Introduction

Job Responsibilities and Duties

• Greet and welcome visitors as soon as they arrive at the office;
• Direct visitors to the appropriate person and office;
• Answer, screen and forward incoming phone calls in a timely and courteous manner and provide information to caller inquiries;
• Ensure reception area is tidy and presentable, with all necessary stationery and material;
• Provide basic and accurate information in-person and via phone/email;
• Receive, sort and distribute daily mail/deliveries;
• Maintain office security by following safety procedures and controlling access via the reception desk;
• Order front office supplies and keep inventory of stock;
• Up sell and/or cross sell products within the Company’s portfolio;
• Over the counter sales and issue quotations for domestic products;
• Monitor and replenish stock in a timely manner;
• Keep updated records of office expenses and costs;
• Perform other clerical receptionist duties such as filing, photocopying, and scanning;
• Responsible for the petty cash and daily reconciliation of petty cash;
• Issue invoices and VAT receipts for handled sales;
• Maintain customer’s trust relationship by keeping service information confidential;
• Attend any training provided by the Company and undertake the respective assessments accordingly;
• Any other duties as may be necessary from time to time, and any other duties as assigned by the line manager.

Experience

• Previous work experience as a Receptionist, Front Office Representative or similar role;
• Be proficiency in Microsoft Office;
• Have hands-on experience with office equipment;
• Have excellent written and oral proficiency in both Maltese & English.

Personal Skills

• Professional attitude and appearance;
• Solid written and verbal communication skills;
• Ability to be resourceful and proactive when issues arise;
• Excellent organizational skills;
• Multitasking and time-management skills, with the ability to prioritize tasks;
• Customer service attitude.