Job ID 11350

Head of Customer Success

Required Skills

Job Description


Company Introduction

Our client is a software company that specializes in developing software solutions to streamline client onboarding and compliance checks. 

Job Responsibilities and Duties

  • Lead the implementation and onboarding process for new clients, ensuring seamless transitions and a positive customer experience;
  • Oversee data migration from legacy systems, ensuring accuracy and efficiency throughout the process;
  • Develop and maintain a robust framework for customer success, focusing on retention and renewals;
  • Handle and resolve support queries, providing exceptional service to clients;
  • Manage and guide the technical team;
  • Serve as the main point of contact between customers and the product team, ensuring client needs and feedback are addressed effectively;
  • Collaborate with the sales and implementation teams to align processes and ensure smooth transitions;
  • Communicate customer feedback to leadership to support continuous improvement initiatives and strategic decision-making;
  • Configure the platform to meet client-specific requirements, such as KYC forms and risk assessments, ensuring tailored solutions.

Experience

  • Previous experience in customer support;
  • Previous experience working in SaaS companies or the financial industry;
  • Knowledge of AML/KYC regulations is a plus, though not required.

Personal Skills

  • Comfortable using and navigating software platforms with a solid technical aptitude;
  • Excellent customer-facing skills with strong communication abilities;
  • A passion for direct customer interaction and relationship building.

International HR & Recruitment Consultant

Sectors HR, Sales, Marketing, Administration

Contact

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