Job Description
Company Introduction
Our client is a software company that specializes in developing software solutions to streamline client onboarding and compliance checks.Job Responsibilities and Duties
- Lead the implementation and onboarding process for new clients, ensuring seamless transitions and a positive customer experience;
- Oversee data migration from legacy systems, ensuring accuracy and efficiency throughout the process;
- Develop and maintain a robust framework for customer success, focusing on retention and renewals;
- Handle and resolve support queries, providing exceptional service to clients;
- Manage and guide the technical team;
- Serve as the main point of contact between customers and the product team, ensuring client needs and feedback are addressed effectively;
- Collaborate with the sales and implementation teams to align processes and ensure smooth transitions;
- Communicate customer feedback to leadership to support continuous improvement initiatives and strategic decision-making;
- Configure the platform to meet client-specific requirements, such as KYC forms and risk assessments, ensuring tailored solutions.
Experience
- Previous experience in customer support;
- Previous experience working in SaaS companies or the financial industry;
- Knowledge of AML/KYC regulations is a plus, though not required.
Personal Skills
- Comfortable using and navigating software platforms with a solid technical aptitude;
- Excellent customer-facing skills with strong communication abilities;
- A passion for direct customer interaction and relationship building.
International HR & Recruitment Consultant
Sectors HR, Sales, Marketing, Administration