IT Administrator

Job Description

Company Introduction

Job Responsibilities and Duties

• Respond to and log incoming IT support requests, aiming to resolve issues on the first call whenever possible, either by phone or remotely;
• Manage incoming support emails, directing them to the appropriate departments as needed;
• Monitor critical issues to ensure timely deployment of relevant staff and resources;
• Procure hardware and software in accordance with established procedures;
• Diagnose and troubleshoot technical problems using a systematic and analytical approach;
• Oversee IT security, backup protocols, and redundancy measures to safeguard systems;
• Maintain an up-to-date inventory of IT assets, ensuring records are accurate and equipment is added or removed as necessary;
• Manage staff user accounts for email and management information systems, processing approved updates efficiently;
• Provide email support for general IT access inquiries;
• Conduct regular IT checklists at each site to proactively identify and prevent common or recurring technical issues.

Experience

• Minimum of 3 years’ experience in a similar role;
• Experienced working with Windows and Linux environments, network management, and cloud services.

Personal Skills

• Proactive and self-motivated problem solver with a hands-on approach;
• Strong communicator who is personable and supportive when assisting users;
• Adaptable and eager to learn and implement new technologies.