IT Operations Officer

Job Description

Company Introduction

Job Responsibilities and Duties

• Provide first line support for local users;
• Troubleshooting IT problems and suggesting solutions;
• Installation and configuration of laptops;
• Network and equipment and IT Stock management;
• Induction of new users who join the company in IT related tasks;
• Assist with the IT configuration processes;
• Manage the monthly closing and reporting;
• Manage the creation of Master Policies, Local File Server Backups, audio files configuration and uploads and external hosting, including KPI and Incident Management;
• Coordinate monthly meetings with external entities
• Handle Domain management topics;
• Generate, maintain and periodically revise documentation related to systems and processes run within the company;
• Assist or/and update the IT Operations Manager on topics being managed;
• Advice and/or guide the IT Operations Manager on topics related to strategy;
• Operate within the Local IT Department team as a team player;
• General Backup of IT Operations Manager and other members of the IT Team as needed.

Experience

• Preferably a Bachelor’s degree in IT and/or a minimum of 2 years’ work experience in a similar environment.
• Knowledge of SQL is a must

Personal Skills

• Excellent English communication skills, both written and spoken;
• Able to produce technical documentation;
• Accurate and systematic in doing the job;
• Proficient in IT-related international standards, policies, methods and techniques;
• Be able to work independently and under limited supervision.