Job Title

IT Services and Support Analyst

Required Skills

Job Description

Company Introduction

Our client is a leading global provider of audit, finance, risk advisory, tax, consulting and related services.

Job Responsibilities and Duties

  • Provide complete end-to-end IT technical support services inclusive of deploying, assessing, troubleshooting, managing, maintaining, upgrading and when required, retiring equipment, systems, and software applications;
  • Exhibit your ability to systemically manage complex technology issues;
  • Participate in project activities related to new services or enhancements;
  • Respond to requests according to established service level agreements;
  • Support ad-hoc or special request for technology initiatives, assuming at times the temporary role of Project or Service Delivery Manager;
  • Have a reasonable understanding of ITIL, ITSM, and ITBRM.


  • First degree in Computer science, engineering, or related field;
  • At least 3 years' experience in a similar role, preferably within the Financial Services Industry;
  • ITIL v3 (or higher) certification will be considered an asset.
  • Relevant and current industry certifications such as MOS, MTA, MCSA, MSCE, MCSD, CCNA, CCNP, C|ND, CISM, CISSP, etc..

Personal Skills

  • Good experience supporting enterprise users with database driven application (MySQL, MSSQL, etc..) inclusive of Engagement Management and Practice Management systems, Enterprise Resource Planners, Document Management Systems, etc.;
  • Knowledgeable with scripting and command languages (PowerShell, VBA/Office Script/Macro language);
  • Familiarity and knowledge of typical business systems and services such as WDS, AD, VSS, GPO, DNS, DHCP, PS/scripting, RRAS, RADIUS, IIS, MIM/FIM, MDMs, IronPort/Spam Quarantines, Firewalls, IDS/IPS, PAM, MFA, Azure IP, SSL VPN, SAP, Dynamics, SharePoint, SQL DB/BI, Bitlocker, and various other tools managing a corporate environment;
  • Active listening skills;
  • Open communicator;
  • Integrity, honesty, and fairness;
  • Respectful of others while thriving in a rich and culturally diverse environment;
  • Commitment to excellence;
  • Flexible and adaptable;
  • Focus on quality;
  • Open to continuous learning and improvement;
  • Outstanding communication skills.

Recruitment Consultant

Sectors IT, Engineering, Quality Assurance


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