IT Support Specialist

Job Description

Company Introduction

Job Responsibilities and Duties

• Diagnose and resolve hardware and software issues in a timely manner;
• Provide technical support to end-users, assisting non-technical staff with troubleshooting and system-related queries;
• Maintain and monitor IT systems, performing routine checks and maintenance to ensure optimal performance;
• Manage user accounts and access permissions, including setup, updates, and deactivation;
• Keep accurate records of technical issues, resolutions, and internal processes;
• Liaise with external IT service providers and vendors when required.

Experience

• Diploma or Degree in Information Technology or a related field;
• Minimum of 1-3  years’ experience in an IT support role;
• Experience working in a user support or helpdesk environment will be considered an advantage.

Personal Skills

• Strong communication skills, with the ability to interact effectively with both technical and non-technical users;
• Good problem-solving abilities with a methodical and patient approach;
• Ability to work independently as well as within a team;
• Strong organisational skills with the ability to manage multiple tasks;
• Ability to work under pressure and meet deadlines.