IT Systems Administrator

Job Description

Company Introduction

Job Responsibilities and Duties

• Report to the General Manager and the Group IT Manager;
• Oversee the IT server infrastructure, network environments and other offices technologies;
• Deal with multiple concurrent demands and driven by customer satisfaction as well as technical excellence;
• Manage and monitor the hotel’s IT infrastructure including servers, network devices, server OS, IT security, DR and backup solution;
• Provide technical support across different departments that complies with company’s IT Service Management standards including desktop support, configuration of MS Windows applications, hotel applications, VOIP and other systems;
• Assist with IT hardware procurement, involved in recommendations and negotiations with suppliers;
• Assisting with the installation, configuration and maintenance of all our systems including POS, guest WiFi, video, and access control;
• Interact with customers and staff at the technical level, as required;
• Support rollouts of new applications;
• Maintain IT inventory and system documentation;
• Eager to learn new technologies.

Experience

• Holding a Microsoft Certification (MCSE) or Cisco Certified Network Associate or Professional CCNA/ CCNP highly desired;
• At least 3 years’ experience in a similar role;
• Exposure to technologies such as Jira, Office 365 and 3CX.

Personal Skills

• Good communication and documentation skills;
• Knowledgeable in server virtualization technologies like VMWare Server/ESX or Microsoft HyperV;
• Extremely proficient with troubleshooting hardware, software, operating systems, and network issues;
• Flexible and able to adapt to a rapidly changing environment;
• Must be organized and have the ability to assist in different projects;
• Positive, self-motivated individual who can complete tasks independently;
• Must be a team player.